Drone Troubleshooting

Drone won't power on

1. Check that the battery is charged above 20% and fully inserted.
2. Press and hold the power button for 3 seconds (not a tap).
3. Try a different battery if available.
4. Inspect the battery contacts for corrosion or debris.

No GPS signal or weak GPS lock

1. Move to an open outdoor area away from buildings, trees, and metal structures.
2. Wait 2–3 minutes for the drone to acquire satellites (cold start takes longer).
3. Perform a compass calibration if you've moved more than 50 km since last calibration.
4. Disable any VPN or location spoofing apps on your mobile device.

App disconnects during flight

1. Check that your mobile device is not in low-power or battery-saver mode.
2. Keep the app in the foreground — background mode kills the connection on some devices.
3. Try a USB connection instead of Wi-Fi if your controller supports it.
4. Reinstall the app to clear any corrupted cache.

Camera gimbal not levelling

1. Place the drone on a flat surface before powering on.
2. Run the gimbal auto-calibration in the app under Camera > Gimbal Calibration.
3. Check for physical debris or obstruction around the gimbal arm.
4. If the gimbal vibrates or grinds, contact support — internal damage may be present.

Drone flies erratically or drifts

1. Calibrate the IMU (Inertial Measurement Unit) in a flat, vibration-free area.
2. Check that all propellers are correctly seated and locked (listen for the click).
3. Recalibrate the compass away from metal and electronic interference.
4. Reset the aircraft settings to factory defaults and reconfigure.

Battery drains faster than expected

1. Cold weather significantly reduces battery capacity — store batteries warm before flying.
2. High-wind conditions increase motor load and reduce flight time.
3. Check battery health in the app — cells below 80% health need replacement.
4. Reduce payload weight or camera resolution to extend flight time.

Video feed is lagging or cutting out

1. Reduce distance to the controller to improve signal strength.
2. Switch to 2.4 GHz if 5.8 GHz is congested in your area (app > Transmission).
3. Ensure no large metal objects or structures are between drone and controller.
4. Check for interference from nearby Wi-Fi routers, power lines, or radio towers.